When you place an order, it will ship out within 2 business days. We ship from Los Angeles, California in the USA ♡
You will be charged when you place the order. If you have a transaction that didn't go through, or your card was declined, you may see a pending charge on your bank account - this will go away, don't worry!
When your order ships you'll get an email with the tracking information. Sometimes it takes a day or two for the tracking to update on the carrier's site.
You can also log in to your customer account and view/track your order.
If you need to change or cancel your order, contact us ASAP. You can reply directly to your order confirmation email. If the order hasn't shipped, we're happy to accommodate you.
Shipping time depends on your location. It usually takes about 2-7 business days.
We do our best, but mistakes can happen! Let us know within 7 days of receiving your order if something is wrong- incorrect or damaged item, etc. Reply to your confirmation email with what the problem is and include pictures if applicable. We'll take care of you - we stand by our product.
Please keep in mind that we hand packages over to the shipping company, but they are delivering it! Not all circumstances are under our control, and you are responsible for tracking your package and receiving it. Any claims for lost packages need to be filed within 21 days of the order being shipped.
If tracking hasn't updated in over 7 days: contact the shipping company and file a claim if needed.
If tracking says delivered, but you have not received it: please file a claim with the shipping company. If they do not find it, email us with the information and we will start an insurance claim for you.
You have 30 days from when you receive your order to return items.
We cannot do exchanges at this time - you would need to place a new order with the items you want.
Items must be in original condition, unwashed, unworn, and with original tags attached. All panties are final sale and cannot be returned. If there is makeup, deodorant, tanner, dirt, or any other kind of stains/damage, then the item is not eligible for return and we will not accept the return or refund you.
Any violation of this policy means that we will not accept the return and it will be sent back to you at your cost.
$6 for the return label will be deducted from your refund.
We do not do exchanges, if you want something else please place a new order.
Returns will be refunded to the original payment method within 7 days of our receiving the return.
If the orginal payment method is not available, you will be issued a store credit.
Shipping is calculated at checkout. You may owe additional customs and fees when the package is delivered, unfortunately that is out of our control.
The customer is responsible for paying these. If customs and duties are not paid and the package is not delivered, we are not responsible and you will not receive a refund for your order.
The customer is responsible for receiving the package and arranging delivery if needed. We provide tracking information, and the shipping carrier can be contacted if needed. If delivery fails due to the customer, we are not responsible for the package and you will not receive a refund for your order.
International purchases cannot be returned.